ORDERING
All items are handmade by artists and maybe considered unique. There may be some natural variations; but each product is well made and an aesthetic equivalent. If an item is not in stock, the time frame we are working with is dependent on the artist’s ability to produce each item individually. If you are interested in ordering an item that is out of stock, please email us at brookline@fire-opal.com for an estimated ship date.
PRODUCT/STOCK INFORMATION
If you are looking for a specific item or artist that you do not see represented on our website, please contact us via e-mail and we would be happy to help you find the product or artist you are looking for. Please note that all of our products that we have available are not always represented on our website.
SPECIAL ORDERS
If you are interested in placing a special order with us please email us at brookline@fire-opal.com and we will work with you and our artists to best accommodate your request. In many cases an artist can produce an item that is customized just for you. All special orders are considered a final sale and no exchanges or returns will be accepted. Special orders are typically processed in 4-6 weeks, but may take longer depending on the work of the artist. Before placing an order we will work with the artist to secure a ship date.
SHIPPING
Please allow 3-5 business days for processing after your order is placed. Ground shipping will take an estimated 7-10 business days to reach its destination. All orders are carefully packaged and will be fully insured through USPS. If you need to expedite your shipment, please contact us immediately. Upon shipment, a tracking number will be emailed to you.
Please note that USPS does ship to PO Boxes or APO addresses. All orders will be shipped as residential unless otherwise noted per customer. USPS will leave the box for you at your door, if this is unacceptable please either ship to a business or email us to alert USPS that the package must be signed for. Please refer to your tracking number to see the estimated date of arrival for your package.
IN STORE PICK UP
We are happy to offer in store pick up and ask that purchases be picked up within 5 days of the date of purchase.
ONLINE RETURNS
We want you to love your purchase, but if something’s not quite right, we’re here to help!
Returns:
You can return any item within 10 days of receiving your order. A $6 return shipping fee will be deducted from your refund to cover the cost of the return label.
Exchanges:
Need a different size, color, or item? No problem! Return shipping is on us for all exchanges—we want to make it easy for you to get what you love. Please contact us at (617) 739-9066. We will send you a return shipping label and once the original item is received back to us, we will ship out the replacement.
After 10 Days:
If your return arrives after the 10-day window but within 30 days, we’ll gladly issue you store credit instead of a refund.
After 30 Days:
We’re unable to accept returns or exchanges beyond 30 days from the delivery date.
Sale Items and or Special Orders are not accepted for returns or exchanges.
RETURNING ITEMS:
• We expect that all garments will be returned in the condition in which they were sent. Garments displaying any wear and tear can not be returned.
• Please include : Name, Address, Contact Information, Date of Purchase and Order Number
• A note indicating the product you are returning and the reason for your return/exchange along with the action you would like for us to take.
Please ship all online returns to:
Fire Opal Company
attn: online store returns
320 Harvard Street.
Brookline, MA 02446
IN STORE PICK UP RETURNS
Items ordered online and picked up in store must be returned within 48 hours of pick up to qualify for a refund to the original payment method. Items returned beyond 48 hours and for up to 12 subsequent days will receive a store credit.
IN STORE PURCHASE RETURNS
All in-store purchases are for exchange or store credit only, within 14 days of purchase.
PRIVACY
We do not share or sell your personal information to anyone. Our checkout process is secure.